If installing your own pellet or wood appliance we have posted the following link for technical support. If we have not been to your home, we at Vonderhaar’s cannot offer any support in getting your pipe order ready since we have not seen your application. You can use the following link, it is very helpful! Most pipe if not in stock can be ordered and drop shipped to you next day. Just fax over or email us your parts list for pricing.


Technical and Engineering Support
Vacaville, CA
Monday – Friday, 7am – 4pm PST
Tel: 800-835-4429
Fax: 707-446-4740
Send an e-mail to techsupport@duravent.com

New York
Monday – Friday, 8:30am – 5pm EST
Tel: 800-766-3473
Fax: 518-463-5271
Send an e-mail to sales@duravent.com